FAQs

You’ve got questions and we’ve (most likely) got answers. If there’s something we haven’t covered, or if you’d like to talk to a real person, we’d love to hear from you. Email us at contact@satineshop.com and we’ll get back to you within 48 hrs, M-F.

SHIPPING

• Sent Monday through Friday, excluding holidays
• Orders typically ship 1-3 business days after being placed
• Free shipping on all + $59 US orders. Flat fee of $6.90 for orders under $59
• Orders are expected to arrive within 5-8 business days from being shipped

FIT GUIDE

For underwear, loungewear, and sleepwear, our sizing runs as follows:

XS = dress sizes 0-2

S = dress sizes 2-4

M = dress sizes 6-8

L = dress sizes 10-12

XL = dress sizes 12-14

XXL = dress sizes 16-18

If you’re more well-endowed, or prefer a looser, more forgiving fit, we suggest you size up for more coverage.

In between sizes or just unsure? Our fit specialists know their stuff: contact@satineshop.com

GIFTS

Satine gift cards can be purchased here. Our gift cards are delivered immediately and electronically to the email provided. Gift card emails contain unique gift code links that can be copied directly into the “gift card” section at checkout. If you have any questions about ordering, sizing or styles, our gifting gurus would be happy to make some recommendations and find the perfect gift: contact@satineshop.com

When will my gift card expire? 

Your Satine Gift Card will never expire - but, you know, there’s no time like the present ;)